Connect Gain¶
Overview¶
Connect Gain – Scope & Features
Connect Gain is an industry-agnostic conversational automation platform for managing and automating customer communication across WhatsApp Lite, WhatsApp Business API, Instagram, Facebook Messenger, and Facebook comments — all in one place.
It's built for sales, support, and marketing teams that want to send campaigns, automate workflows, manage leads, and deploy AI chatbots without complex technical setup.
Core Features¶
A. Multi-Channel Messaging¶
WhatsApp Lite¶
- Bulk messaging within daily safe limits.
- Smart sending with delays and content variation to reduce ban risks.
WhatsApp Business API¶
- No daily cap, green checkmark verification.
- Template-based campaigns with interactive buttons & media.
Instagram Direct Messaging¶
- Full 2-way chat from Connect Gain.
Facebook Messenger¶
- Receive and reply to messages from Facebook page.
Facebook Comments Handling¶
- Automatically reply to comments or send follow-up messages.
B. Bulk Campaigns¶
WhatsApp Lite Campaigns¶
- Ideal for SMBs and smaller contact lists.
- Image, video, document, and audio support.
WhatsApp Business Campaigns¶
- Unlimited reach, interactive templates, payment links.
- Scheduled sends with analytics.
Contact Filtering¶
- Send to entire list or filtered segments (by tags, status, last contact date, etc.).
Campaign Analytics¶
- Delivery, read, and reply rates.
C. CRM & Swimlanes (Like Kommo & Respond.io)¶
Unified Inbox¶
- All messages from all channels in one dashboard.
Contact Profiles¶
- Centralized record with contact info, tags, notes, and conversation history.
Swimlanes (Pipeline View)¶
- Visual sales/support pipeline with customizable stages.
Lead Management¶
- Add, edit, and move leads between stages.
Team Collaboration¶
- Assign conversations to agents, add internal notes, track activity.
D. Flow Builder for Automation¶
Drag-and-Drop Automation Designer¶
- Build advanced scenarios without coding.
Trigger Options¶
- Keyword-based responses.
- New message from contact.
- Manual agent trigger.
Action Blocks¶
- Send message (text/media/template).
- Assign to team member.
- Add/remove tag.
- Move in pipeline/swimlane.
- Ask for input and store in CRM fields.
Delay & Conditional Logic¶
- Wait X hours/days, branch based on answers.
E. WhatsApp Catalog & E-commerce Features¶
(E-commerce features here are channel-based, not store-specific like Shrinkit)
WhatsApp Business Catalog Sync¶
- Show products in chat directly from WhatsApp Catalog.
Send Product Cards¶
- Customer can click to see price, description, and order.
Multi-Product Messages¶
- Showcase multiple products in one message.
In-Chat Ordering¶
- Customer selects product, shares details, and confirms order without leaving WhatsApp.
F. AI Chatbot¶
Multi-Channel AI Handling¶
- Responds to WhatsApp, Instagram DMs, Facebook Messenger messages, and Facebook comments.
Natural Language Understanding¶
- Arabic (Formal + Dialects) & English.
Auto-Response to FAQs¶
- Trained on business FAQs, policies, and product/service info.
Lead Qualification¶
- AI asks questions to pre-qualify and update CRM fields.
Fallback to Human¶
- Detects complex queries and routes to an agent.
AI Engagement in Comments¶
- Can reply to comments publicly or privately via DM.
ConnectGain Solution Presentation¶
Interactive Presentation¶
Experience ConnectGain's comprehensive conversational automation capabilities:
Download Presentation¶
📥 Download ConnectGain Solution Presentation
Get the complete ConnectGain presentation to share with your team or clients.
ConnectGain Comprehensive Overview¶
Interactive Presentation¶
Explore ConnectGain's complete feature set and capabilities:
Download Presentation¶
📥 Download ConnectGain Comprehensive Overview
Comprehensive overview of ConnectGain's conversational automation platform.
Interactive Presentation¶
Experience our AI ChatBot capabilities for the real estate industry with this interactive presentation:
Download Presentation¶
📥 Download AI ChatBot PPT for Real Estate
Get the complete presentation to share with your team or clients.
Sales Deck - ChatBot for Fundraising¶
Interactive Presentation (English)¶
Experience our AI ChatBot capabilities for fundraising and charity organizations:
Download English Presentation¶
📥 Download ChatBot for Fundraising - English
Sales Deck - ChatBot for Fundraising (Arabic)¶
Interactive Presentation (Arabic)¶
عرض تفاعلي لروبوتات الدردشة للذكاء الاصطناعي في جمع التبرعات:
Download Arabic Presentation¶
📥 Download ChatBot for Fundraising - Arabic
عرض تقديمي باللغة العربية لروبوتات الدردشة في جمع التبرعات
Sales Deck - ChatBot AI - Arabic (All Industries)¶
Interactive Presentation (Arabic)¶
عرض تفاعلي لروبوتات الدردشة للذكاء الاصطناعي لجميع الصناعات:
Download Arabic Presentation¶
📥 Download ChatBot AI - Arabic (All Industries)
عرض تقديمي شامل باللغة العربية لروبوتات الدردشة للذكاء الاصطناعي لجميع الصناعات
Sales Deck: Appgain Success Stories¶
Interactive Presentation¶
Discover how our clients have achieved remarkable results with Appgain solutions:
Download Success Stories¶
📥 Download Appgain Success Stories
Explore real-world success stories and case studies from our clients.
G. Analytics & Reports¶
Campaign Performance¶
- Messages sent/delivered/read/replied.
Lead Pipeline Reports¶
- Conversion rate per stage.
Agent Performance¶
- Response time, closed conversations, sales closed.
AI Effectiveness¶
- % of queries resolved without human intervention.
H. Security & Compliance¶
Role-Based Access Control¶
- Admin, Manager, Agent roles.
Data Encryption¶
- All chats and CRM data encrypted.
Local Hosting Option¶
- UAE/Saudi data center deployment for compliance.
Example Use Cases¶
- Customer Support — Handle all WhatsApp/Messenger/Instagram queries from one place, with AI answering common questions.
- Sales Teams — Run bulk WhatsApp campaigns, track leads in swimlanes, and close deals directly in chat.
- Service Providers — Automate appointment booking confirmations and reminders over WhatsApp.
- Event Organizers — Use AI bot to answer attendee questions on multiple platforms before the event.
Why It Stands Out vs Respond.io¶
- WhatsApp Lite support for SMB-friendly outreach.
- Full WhatsApp catalog integration for direct product sharing.
- Arabic NLP for AI chatbot — works with dialects.
- Local compliance hosting options in UAE/KSA.
- Integrated pipeline/swimlane CRM like Kommo.
Getting Started¶
- Contact Sales: sales@appgain.io
- Schedule Demo: Request a demo
- Implementation: Our team handles setup and training
- Go Live: Launch your conversational automation in days
Ready to connect with your customers across all channels? Contact us today to get started with Connect Gain.
🤖 Ask Appgain Biz Dev